Returns Policy

Thank you for shopping at Coldstream Brewery.

If you are not entirely satisfied with your purchase, we’re here to help.

If an item is faulty, wrongly described, or different from the sample shown then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase.

Shipping costs can only be refunded on faulty items that have been purchased separately. Shipping will not be refunded if there are other items listed on the invoice when a faulty item is returned.

All Coldstream Brewery purchases made at coldstreambrewery.com.au can be exchanged or refunded either by return post or in person at Coldstream Brewery, 694 Maroondah Hwy, Coldstream.

Online returns via return post

If you wish to return or exchange an item purchased online via post, please contact our customer care team during the hours of 8:30am to 5:30pm AEST Monday to Friday (excluding public holidays) on either phone or email as below:

Ph. 03 9739 1794

[email protected]

Please provide the following information so we can assist you as quickly as possible:

• Your name
• Date your order was placed, if applicable
• Your Sales Order Reference Number, if available
• Your tracking number, if available
• Brief description of the problem you are experiencing

Please note we do not provide refunds for change of mind.